Policies
Price Quotes
Price Quotes are an estimate for the cost of labor only, and are subject to change.
Fittings
Please be ready the the time of your fitting with any shoes, undergarments, etc. that will be worn with the garment you are having altered
Refunds, Returns, and Exchanges
Please inform us of any damage to your item by emailing annablassdesign@gmail.com. While we do not offer refunds or accept returns, we offer free repairs and exchanges.
Pickups and Drop-offs
All outstanding balances are due prior to pickups and drop-offs. Items will not be handed over until everything is paid for in full. Drop-offs may incur extra fees. Please arrive at the agreed upon location on time. If you are over ten minutes late you will be marked as a "no-show" and will have to reschedule a drop-off time. You will not be refunded for missed drop-off times.
Measurments
We may need to take certain measurements for custom orders and alterations. While we do our very best to keep everything lighthearted and comfortable for you, we understand this can be uncomfortable for some people. Please let us know if you would not like your measurements read aloud during your fitting. We do not share your measurements after they have been taken.
Please note that you are responsible for any weight changes after your fitting that will effect the fit of your garment. Extra alterations due to this may incur extra fees.
Additionally, any inappropriate comments or actions during your fitting may result in a refusal of service, and your fitting being cancelled with no refund. Our staff's safety comes above all else.
Accepted Payment Methods
Accepted payments include:
Apple and Google Pay
Credit and Debit cards
Affirm, Afterpay, and Klarna
Cash
Venmo
Tap to Pay
We currently do not accept checks.
Final Invoices
Final Invoices are the full and final charge for your service, including cost of labor, supplies, and services. If you have any outstanding balances, these will be added to your final invoice. All outstanding balances are due prior to your garment pickup or drop-off.
Custom Garments
Custom Garments are made from scratch. While we try to keep all fibers natural, depending on the design we may have to branch out. If this is a concern, please review the fabric links we send you for any fiber content information. Custom garments have a processing time of 1-5 months depending on the complexity of the design.
Processing Time
Alterations have a processing time of 1-5 weeks. Larger batches of clothing will take 3-8 weeks.
Custom decor will take 1-7 weeks, depending on the amount and the design.
Custom Clothing may take 1-5 months, depending on the complexity of the design.
*Formalwear may take up to a year to complete
Custom Garment Repairs
If your custom garment rips or tears due to a construction issue within 30 days of your purchase, we will fix it completely free. Please contact us with any questions.
Garment Cleanliness
Please drop off all garments or items in need of alteration or repair clean and free of any odors or pet hair. Extra fees will be incurred if we have to clean your item prior to repairing it.
Unclaimed Items
You have 3 months from the day we contact you that your item is ready to pickup or request for your item to be shipped or dropped off. Any items left unclaimed for longer than 3 months may be discarded or donated without any notifications or refunds.
Items Past Repair
Any items that are too threadbare to withstand being run through a sewing machine, are covered in mysterious residue, and threatens the integrity of our machinery will be refused.